General Terms and Conditions Kledingmasters
Last updated, September 3, 2025
These terms and conditions apply to every offer from Kledingmasters and to every distance contract concluded between Kledingmasters and the consumer. By placing an order, you agree to these terms and conditions.
Article 1, Definitions
Entrepreneur , Max Marsen, trading under the name Kledingmasters, the natural person who offers products remotely to consumers via www.kledingmasters.nl .
Consumer , the natural person who is not acting for purposes relating to his or her trade, business, craft or profession and who enters into a distance contract with the entrepreneur.
Distance contract , an agreement concluded between an entrepreneur and a consumer within the framework of an organised distance selling system, whereby exclusive or partly use is made of one or more techniques for distance communication up to and including the moment of concluding the agreement.
Reflection period or right of withdrawal , the period within which the consumer can exercise his or her right to cancel the agreement without giving any reason.
Day , calendar day.
Article 2, Identity of the entrepreneur
Name, Max Marsen
Trading under the name, Kledingmasters
Establishment, Online webshop www.kledingmasters.nl
Email address: info@kledingmasters.nl
Chamber of Commerce number 76317064
VAT number, NL003073979B20
Article 3, Applicability
These terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before concluding the agreement, the text of these terms and conditions will be made available to the consumer on a durable data carrier. The terms and conditions can also be consulted at www.kledingmasters.nl .
Deviations from these conditions are only valid if they have been expressly agreed in writing with the entrepreneur.
Article 4, The offer
The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to properly assess the product. If the entrepreneur uses images, these must be a true representation of the products offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Each offer contains information that clearly explains to the consumer the rights and obligations associated with accepting the offer. This specifically concerns the price including taxes, delivery costs, payment method, the applicability of the right of withdrawal, and how to exercise it.
Article 5, The Agreement
The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
The entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may cancel the agreement.
The entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment.
Article 6, Right of withdrawal upon delivery of products
The consumer can cancel a contract regarding the purchase of a product within a 14-day cooling-off period without giving any reason. The entrepreneur may ask for the reason for cancellation, but the consumer is not obligated to provide it.
The reflection period referred to in paragraph 1 commences on the day after the consumer or a third party designated by the consumer, who is not the carrier, has received the product.
The consumer must clearly indicate within the cooling-off period that they wish to exercise their right of withdrawal. This can be done by email to info@kledingmasters.nl or through the returns portal, if available.
Article 7, Obligations of the consumer during the cooling-off period
Handle the product and its packaging with care. Only unpack or use the product to the extent necessary to determine its nature, characteristics, and functioning, similar to what you would be allowed to do in a physical store.
You are only liable for any diminished value of the product resulting from your handling of the product which goes beyond what is permitted in paragraph 1.
Article 8, Exercise of the right of withdrawal by the consumer and costs thereof
If you exercise your right of withdrawal, please notify us within the cooling-off period by email to info@kledingmasters.nl . You must then return the product as soon as possible, no later than 14 days after the date of notification.
You return the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The direct costs of returning the product shall be borne by the consumer, unless the entrepreneur has stated otherwise or has failed to inform the consumer thereof.
Article 9, Obligations of the entrepreneur in case of withdrawal
The entrepreneur will reimburse all payments received from the consumer, including delivery costs for a complete return, without delay and in any case within 14 days following the day on which the consumer notified the withdrawal. The entrepreneur may withhold reimbursement until they have received the product or until the consumer proves that they have returned the product, whichever is earlier.
The entrepreneur will use the same payment method the consumer used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
If the consumer only returns part of the order, the delivery costs for the outward shipment will not be refunded.
Article 10, Exclusion of the right of withdrawal
Exclusion of the right of withdrawal is only possible for the following products, provided that the entrepreneur clearly states this in the offer,
Products manufactured to consumer specifications.
Products that are clearly personal in nature.
Products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This includes underwear or swimwear with a removed hygiene seal.
Products that spoil quickly or have a limited shelf life.
Audio and video recordings and computer software of which the seal has been broken after delivery.
Newspapers, periodicals or magazines, excluding subscriptions.
Article 11, Prices, offers and price reductions
The prices stated in the product offer include VAT and exclude shipping costs, unless stated otherwise.
Any price quotations are subject to obvious typographical errors and printing errors.
Announced price reductions always explain the reference price. We comply with the obligation to compare discounts with the lowest selling price of the past 30 days, unless a legally permitted exception applies. We avoid misleading price indications.
Personalized prices based on automated decision-making are not applied. If this changes in the future, we will clearly state it in the offer.
Article 12, Conformity, legal warranty and additional warranty
The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer and the reasonable requirements of soundness and usability.
All products are entitled to a statutory guarantee of conformity. The duration of these rights is based on the reasonable lifespan of the product and may exceed two years if the nature of the product warrants this. Any additional commercial guarantee does not affect the consumer's statutory rights.
In the event of non-conformity, the entrepreneur will repair or replace the product free of charge. If repair or replacement is not possible, or cannot be carried out within a reasonable time, the consumer may request cancellation or a price reduction.
Article 13, Delivery and execution
The entrepreneur takes the utmost care when receiving and executing orders for products.
The place of delivery is the address that the consumer has provided to the entrepreneur.
The entrepreneur will fulfill accepted orders expeditiously, but no later than within 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified in a timely manner. In that case, the consumer has the right to terminate the agreement free of charge, unless force majeure applies.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a third party designated by the consumer who is not the carrier.
Article 14, Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within the ordering procedure on the website.
The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge reasonable costs that will be made known in advance.
Article 15, Accounts, reviews and assessments
If you create an account, you are responsible for keeping your login information confidential and for all activities that occur under your account.
When we display customer reviews, we explain how we verify that they come from genuine customers. We do not post fake reviews and do not remove negative reviews without a valid reason. Paid or sponsored reviews are identified as such.
Article 16, Complaints procedure
The entrepreneur has a sufficiently well-known complaints procedure and handles the complaint in accordance with this procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur via info@kledingmasters.nl within a reasonable time after the consumer has discovered the defects, fully and clearly described.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.
If the parties cannot reach an agreement, the consumer can submit the dispute to the competent court. The option of alternative dispute resolution through a recognized dispute resolution body remains unaffected.
When no dimensions are added for designs, we use the standard dimensions of prints for a T-shirt.
Article 17, Force Majeure
In the event of force majeure, the entrepreneur is not obligated to fulfill any obligation. Force majeure is defined as any circumstance beyond the entrepreneur's control that temporarily or permanently prevents fulfillment.
Article 18, Privacy and data protection
The entrepreneur processes personal data in accordance with applicable privacy legislation. More information can be found in the privacy statement at www.kledingmasters.nl . This is not part of these terms and conditions, but is relevant to the use of the webshop.
Article 19, Intellectual Property
All intellectual property rights relating to the products, images, and text on the website belong to the entrepreneur or its licensors. Copying, storing, or publishing any material without prior permission is prohibited.
Article 20, Amendment of the terms and conditions
The entrepreneur may amend these terms and conditions. The most recent version can always be found at www.kledingmasters.nl . The version applicable at the time the agreement was concluded remains applicable to current agreements.
Article 21, Contact and return address
Questions or complaints, info@kledingmasters.nl .
Returns, the return address, and return instructions will be provided by email after you register your return. Please keep your shipping receipt.
Article 22, Applicable law and competent court
Dutch law applies to agreements between the entrepreneur and the consumer to which these terms and conditions apply. Unless mandatory law provides otherwise, disputes will be submitted to the competent court in the district where the consumer resides.
Appendix, Model withdrawal form
Please complete and return this form only if you wish to cancel the agreement.
To, Kledingmasters, info@kledingmasters.nl
I hereby inform you that I revoke our agreement concerning the sale of the following goods,
Ordered on, …………, received on, …………
Consumer name, …………
Consumer's address, …………
Email address, …………
Order number, …………
Signature of consumer, only when this form is submitted on paper,
Date, …………