General Terms and Conditions Kledingmasters b2C
Last updated: 16 February 2026
Article 1. Definitions
Entrepreneur:
Max Marsen, trading under the name Kledingmasters, the natural person who offers products remotely via www.kledingmasters.nl .
Consumer:
The natural person who does not act for purposes related to his trade, business, craft or professional activity and who enters into a distance contract with the entrepreneur.
Distance contract:
An agreement concluded between an entrepreneur and a consumer within the framework of an organized system for distance selling, in which, up to and including the conclusion of the agreement, exclusive or partial use is made of one or more techniques for distance communication.
Right of withdrawal:
The period within which the consumer can exercise his right to terminate the agreement without giving reasons.
Day:
Calendar day.
Article 2. Identity of the entrepreneur
Name: Max Marsen
Trade name: Kledingmasters
Website: www.kledingmasters.nl
Email address: info@kledingmasters.nl
Chamber of Commerce number: 76317064
VAT number: NL003073979B20
Article 3. Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer electronically in a manner that allows them to be stored on a durable data carrier. The terms and conditions can also be consulted via www.kledingmasters.nl .
Deviations from these general terms and conditions are only valid if they have been expressly agreed upon in writing with the entrepreneur.
If one or more provisions of these terms and conditions prove to be wholly or partially null and void or voidable, the remaining provisions shall remain in full force and effect.
Article 4. The offer
The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable a proper assessment by the consumer.
Images are for illustrative purposes only. Variations in color, size, design, or detail may occur and do not constitute grounds for dissolution.
Obvious errors or mistakes in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer which rights and obligations are associated with the acceptance of the offer, including in any case the price including taxes, any shipping costs, the method of payment, and whether or not the right of withdrawal applies.
Article 5. The agreement
The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein.
The entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically.
As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
Electronic communication, including email and WhatsApp, counts as written evidence.
Article 6. Right of withdrawal upon delivery of products
The consumer may terminate an agreement regarding the purchase of a product within a period of 14 days without giving reasons.
The withdrawal period begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.
The entrepreneur may ask for the reason for withdrawal, but the consumer is not obliged to provide this reason.
Article 7. Obligations of the consumer during the withdrawal period
During the withdrawal period, the consumer shall handle the product and the packaging with care.
The consumer shall handle and use the product only to the extent necessary to determine the nature, characteristics, and functioning of the product, as is permitted in a physical store.
The consumer is solely liable for any decrease in the value of the product if this is the result of use that goes beyond what is permitted in this article.
Article 8. Exercise of the right of withdrawal and costs
If the consumer exercises the right of withdrawal, he must notify the entrepreneur unequivocally within the withdrawal period via info@kledingmasters.nl .
The consumer returns the product as soon as possible, but no later than 14 days after the day on which the withdrawal was notified.
The consumer returns the product with all supplied accessories, if reasonably possible in its original condition and packaging.
The direct costs of returning the product shall be borne by the consumer, unless the entrepreneur has indicated otherwise.
Article 9. Obligations of the entrepreneur upon withdrawal
The entrepreneur shall reimburse all payments received from the consumer, including any shipping costs for the outbound shipment in the case of a full return, within 14 days after notification of the withdrawal.
The entrepreneur may wait with reimbursement until the product has been received or until the consumer demonstrates that the product has been returned, whichever occurs first.
In the event of a partial cancellation, the shipping costs for the outbound shipment will not be refunded.
Article 10. Exclusion of the right of withdrawal
Exclusion of the right of withdrawal is only possible for products:
Which are manufactured according to the consumer's specifications.
Which are clearly personal in nature.
Which are not suitable for return for reasons of hygiene and whose seal has been broken after delivery.
Those that spoil quickly or have a limited shelf life.
To the extent required by law, the consumer is clearly informed of this in the offer.
Article 11. Prices and payments
The prices mentioned in the offer include VAT and exclude shipping costs, unless otherwise stated.
Obvious typographical or printing errors in price indications do not bind the entrepreneur.
Article 12. Conformity and warranty
The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability.
The statutory guarantee of conformity applies to all products.
In the event of non-conformity, the consumer is entitled to repair, replacement, price reduction, or dissolution in accordance with the law.
Article 13. Delivery and execution
The entrepreneur exercises the greatest possible care in the execution of orders.
Delivery takes place at the address provided by the consumer.
The entrepreneur executes orders with due speed, but no later than within 30 days, unless otherwise agreed.
The risk of damage to or loss of products rests with the entrepreneur until the moment of delivery to the consumer.
Article 14. Payment
Unless otherwise agreed, payment must be made via the payment methods offered in the webshop.
The consumer is obliged to report inaccuracies in provided payment details without delay.
Article 15. Complaints procedure
The entrepreneur has a clearly identifiable complaints procedure.
Complaints regarding the execution of the agreement must be submitted fully and clearly described within a reasonable time after discovery via info@kledingmasters.nl .
Complaints will be answered within 14 days of receipt.
Article 16. Force Majeure
In the event of force majeure, the entrepreneur is not obliged to fulfill any obligation.
Force majeure is understood to mean any circumstance beyond the control of the entrepreneur that temporarily or permanently prevents performance.
Article 17. Privacy and data protection
The entrepreneur processes personal data in accordance with applicable privacy legislation.
More information can be found in the privacy statement on www.kledingmasters.nl .
Article 18. Intellectual property
All intellectual property rights relating to products, images, and texts rest with the entrepreneur or its licensors.
Use without prior permission is not allowed.
Article 19. Amendment of the terms and conditions
The entrepreneur may amend these general terms and conditions.
The most recent version is always available via www.kledingmasters.nl .
For ongoing agreements, the version applicable at the time the agreement was concluded remains applicable.
Article 20. Applicable law and competent court
Dutch law applies to agreements between entrepreneurs and consumers.
Disputes shall be submitted to the competent court in the consumer's place of residence, unless mandatory law provides otherwise.