Privacy Statement Kledingmasters

Last updated, September 3, 2025

In this privacy statement, we explain which personal data Kledingmasters processes, why we do so, and what rights you have. We comply with the General Data Protection Regulation (GDPR) and the Telecommunications Act regarding cookies and direct marketing.

1. Who are we?

Kledingmasters is responsible for processing your personal data.

Name, Clothing Masters, Max Marsen

Website, www.kledingmasters.nl

E-mail, info@kledingmasters.nl

Chamber of Commerce number 76317064

VAT number, NL003073979B20

Postal address, enter your address here

There is no designated data protection officer. Questions about privacy can be sent by email.

2. To whom does this statement apply?

For visitors to our website, for customers who order, for people who create an account, for newsletter recipients and for anyone who contacts us.

3. What data do we process?

Depending on your use of our website and services, we process the following categories of data.

1. 
   Identity and contact details, first and last name, email address, delivery address, billing address, telephone number.
   
2. 
   Ordering and delivery, selected products, size and color, order number, order status, and returns.
   
3. 
   Account, username, password, order history, wish list.
   
4. 
   Payment, payment method, and payment status. The actual payment is processed through our payment provider. We do not see your full card details.
   
5. 
   Communications, messages to our customer service, reviews, survey responses.
   
6. 
   Technology and usage, IP address, cookie ID, device and browser, pages viewed and items clicked.
   
7. 
   Marketing preferences, newsletter registration, consent or objection, unsubscribed status.
   

We do not request any special categories of personal data. Please do not share your Citizen Service Number (BSN) or sensitive medical information with us.

4. Objectives and foundations

We process your data for clear purposes and on a valid basis from the GDPR.

1. 
   Ordering and delivery, to process your order, deliver it, and handle the warranty. Basis, performance of the agreement.
   
2. 
   Customer service, to answer questions and resolve problems. Legal basis: performance of the agreement or our legitimate interest, namely providing good service.
   
3. 
   Account, to provide you with a personal account. Basis, execution of the agreement, and your request for an account.
   
4. 
   To process payments and prevent fraud, process payments, and combat abuse. Basis, performance of the agreement, legal obligation, and our legitimate interest.
   
5. 
   Newsletters and offers, to inform you by email. Basis: your consent. We may send existing customers offers for our own similar products. You can unsubscribe at any time.
   
6. 
   Reviews and research, to improve our products and website. Basis: our legitimate interest.
   
7. 
   Legal obligations, for our administrative and tax retention purposes. Basis, legal obligation.
   

5. Cookies and similar technologies

Our website uses cookies and similar technologies.

Functional cookies are necessary for the site to function properly. No consent is required for these cookies.

Analytical cookies that have a minor impact on your privacy do not require consent. We request your prior consent for other analytical cookies, as well as for tracking and advertising cookies.

You can always change your choice via the Cookie settings on our website. On a separate cookie page, we explain the cookies used by category, purpose, and retention period.

6. Recipients and processors

We share your data only with parties necessary for our services or when required by law. We have data processing agreements in place with processors. We share data with the following categories of recipients.

1. 
   Payment services, such as Mollie or Stripe, for processing payments.
   
2. 
   Delivery services, such as PostNL or DHL, for delivering your order.
   
3. 
   Hosting and IT, our webshop and e-mail hosting suppliers.
   
4. 
   Marketing and communications, our newsletter tool and advertising platforms, only after your consent for tracking.
   
5. 
   Customer support and tools, such as chat or ticket systems.
   
6. 
   Professional advisors, accountant or legal advisor.
   
7. 
   Government agencies, if we are legally obliged to do so.
   

7. Transfer outside the European Economic Area

We prefer to process data within the EEA. If transfers to countries outside the EEA occur, we ensure appropriate safeguards are in place. These may include an adequacy decision by the European Commission, the recipient's participation in the US Data Privacy Framework, or standard contractual clauses with additional measures.

8. Retention periods

We do not store personal data for longer than is necessary for the purposes for which it was collected.

1. 
   Order and customer data, for up to seven years after the end of the financial year in which the order was placed, due to tax retention obligations.
   
2. 
   Account data, as long as your account remains active. After deletion, we anonymize it where possible and delete the rest within six months.
   
3. 
   We retain service and communication, customer service messages and reviews for up to two years after completion.
   
4. 
   We retain marketing, your consent, and unsubscribe data for as long as you are registered and for up to two years after unsubscribing to demonstrate that we have complied with the rules.
   
5. 
   Cookies and analytics, according to the duration stated per cookie on our cookie page, with a maximum of two years for analytics that has not been anonymized.
   

9. Security

We take appropriate technical and organizational measures to protect personal data. This includes encrypted connections with TLS, access control, logging, and periodic audits. Only employees who need the data are granted access.

10. Your rights

You have rights over your personal data.

1. 
   Right to access, an overview of the data we process about you.
   
2. 
   Right to rectification, correction of incorrect or incomplete data.
   
3. 
   Right to erasure, deletion of data if we no longer need it or if you withdraw consent.
   
4. 
   Right to restriction, temporary suspension of processing in certain situations.
   
5. 
   Right to portability, receipt of data in a structured and commonly used format.
   
6. 
   Right to object to processing based on our legitimate interest or for direct marketing.
   
7. 
   Right to withdraw consent, this has no retroactive effect.
   

You can exercise your rights by sending an email to info@kledingmasters.nl . We may ask for additional information to verify your identity. We will respond within one month. For complex requests, this may take an additional two months. You will be notified of this.

You also have the right to file a complaint with the Dutch Data Protection Authority.

11. Minors

We focus on adults. We ask parents or guardians to supervise us. If we learn we have collected information from children under the age of sixteen without consent, we will delete that information.

12. External links and social media

Our website may contain links to third-party websites and may integrate with social media or advertising platforms. These services are subject to the privacy policies of those parties. We encourage you to read their policies.

13. Changes to this privacy statement

We may amend this privacy statement. The date of the last amendment is listed at the top. We will notify you of any significant changes via our website or by email.

14. Contact

If you have any questions or requests, please contact us.

E-mail, info@kledingmasters.nl

Postal address, enter your address here

Website, www.kledingmasters.nl