Frequently Asked Questions
Here you'll find answers to frequently asked questions about our products, services, and policies. Still have questions? Feel free to contact us using the information on our contact page. Our team is happy to help.
The minimum order quantity varies by product type. For standard products without neck labels, you can order starting at 10 pieces.
For custom products with your own printing, embroidery, or neck labels, a minimum order quantity of 25 is required. Because the design, personalization, and production process takes more time and money, this is necessary for smaller quantities.
Want to test the quality first? You can also order a sample.
At our clothing company, we understand the importance of seeing the quality of our products before placing a full order. That's why we offer our customers the option of ordering a sample before placing a large order.
Please note that there are costs associated with ordering samples.
Delivery time depends on the order type. For standard products without neck labels, the average delivery time is 7 business days.
For custom products with your own labels, printing, or embroidery, the average delivery time is approximately four weeks. This is because additional time is needed for the design, production, and finishing.
Please note that these are averages and the exact delivery time may vary depending on the size and complexity of the order.
We'll send you tracking information as soon as your order ships, so you can track it. This allows you to monitor the status of your order and get an idea of when it will arrive.
Unfortunately, we do not accept returns, as all our products are custom-made for each customer. Please contact us if you have any questions about the sizing or quality of our products.
We're happy to work with you to resolve any issues and ensure you're satisfied with your order.
We understand that changes sometimes need to be made after an order has been placed. Please contact us as soon as possible if you need to make any changes so we can see what we can do for you.
Please note that changes may not always be possible depending on the stage of production of your order.
Yes, we offer design assistance to our clients. Our team of designers can help you create a unique design for your clothing brand or corporate clothing . We'll work with you to understand your vision and translate it into a design that aligns with your brand/company and target audience.
Contact us for more information about our design services.
Yes, we offer design assistance to our clients. Our team of designers can help you create a unique design for your clothing brand or corporate clothing . We'll work with you to understand your vision and translate it into a design that aligns with your brand/company and target audience.
Contact us for more information about our design services.
Is your question not listed here? Or is your question not fully answered? Please contact us via WhatsApp or send us an email. We'll get back to you as soon as possible.
You can reach us via WhatsApp on the following number: +31 6 17112103.
For questions or comments, you can also reach us by email at info@kledingmasters.nl. We aim to respond as quickly as possible.